- All our cheese boxes are packaged using very strong, smart, sturdy cardboard boxes. We also use special ice-gel packs in every box to keep your cheese at the right temperature. We use wood wool for ultimate protection, ensuring your box is received in perfect condition.
- Orders placed on our website BEFORE 11am will dispatched the same day.
- Orders placed on our website AFTER 11am will be dispatched the following day. (please bear in mind, an order placed means it has to of been paid for on our system).
- We use APC Overnight Couriers.
- This service aims to deliver the next working day.
- Whilst our couriers have (to date) managed to deliver 96% of orders the next day, we cannot guarantee 100% will.
- We do not refund or accept returns for late deliveries. Once the order has passed to our couriers we cannot accept returns or refunds for late deliveries.
- APC offers a Text & Email Pre-delivery notification and a 2 hour delivery window. ****WE STRONGLY ADVISE leaving a mobile number on checkout as we have found this helps you, as the customer greatly.***
- This will let you, the customer know when to expect their delivery.
- If you would like a text pre-delivery notification to be sent to your chosen participant then please ensure this is written in the notes on checkout.
- You will receive an email from us as soon as your box has been dispatched, letting you know it has been passed onto to our courier.
- Once you have received this email, your order will be delivered the next day (except on Sundays and Bank Holidays). If you place an order on a Friday, Saturday or Sunday it will be delivered on the Tuesday.
- Please note that we don’t deliver on Bank Holidays or the day following a Bank Holiday.
- Please note that unfortunately, due to the nature of the product, we won't deliver to Southern Island or anywhere outside the UK.
- We deliver on Tuesday, Wednesdays, Thursdays, Fridays. We do NOT deliver on Saturdays, Sundays or Mondays.
- We can also deliver to your workplace.
- During checkout, we'll ask you for a delivery date. In normal weeks (i.e ones without Bank Holidays) we can deliver from Tuesday to Friday.
- ***WE STRONGLY ADVISE**** If you have any special instructions for delivery (i.e leave in a safe place or with a neighbour) then please take the time to write this in the special instructions on checkout. Our couriers are very happy to leave in a specified place, but it must be noted on checkout.
- Please note that certain parts of the British Isles including the Islands and the Scottish Highlands are harder to get to and therefore increase the chance of longer delivery times.
- Please select the correct postage price for your order at checkout. Any orders not choosing the correct charge will have their order cancelled and refunded.
|Order placed on||Expected day of delivery|
|Monday before 11am||Tuesday|
|Monday after 11am||Wednesday|
|Tuesday before 11am||Wednesday|
|Tuesday after 11am||Thursday|
|Wednesday before 11am||Thursday|
|Wednesday after 11am||Friday|
|Thursday before 11am||Friday|
|Thursday after 11am||Tuesday|